Data and Privacy
Data Protection and Privacy Policy
This website is operated by Glow Childcare. We take the privacy of our website visitors and clients seriously and therefore urge you to read this policy very carefully as it contains important information about:
​
who we are,
how and why we collect, store, use and share your personal information,
your rights in relation to your personal information, and
how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
Glow Childcare ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as a 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
a) Personal information you provide to us
We collect the following personal information that you provide to us:
Candidates:
Name
Address
Date of birth
Email address
Phone number
Nationality
Qualifications and licences
Details on assessments and tests undertaken
Passport and visa details
Details of your experience
Details of your employment history Covid Vaccination status
Information regarding your criminal record
Job preference and salary expectations
Your racial or ethnic origin, sex and sexual orientation, religious or similar beliefs
Details of your referees including any written references as well as their contact details
Clients:
Name
Address
Email address
Phone number
Description of the services you require
Information about your family, children and interests and languages spoken
Salary offered
Details for Invoices
Some examples of when we collect this information include:
Candidates:
When registering on the Glow Childcare website and during the interview process
Via email, text, WhatsApp, Facebook, video or voice phone calls, face to face interviews
Clients:
When registering on the Glow Childcare website
Via email, text, WhatsApp, Facebook, voice phone calls, in person
b) Sensitive personal information
Sensitive personal information includes any information which relates to:
your genetic data
your biometric data
your ethnic origin
your political opinions
your religious beliefs
whether you belong to a trade union
your physical or mental health or condition
your sexual life, and
whether you have committed a criminal offence
We may request that you provide sensitive information, but if we do, we will in every instance explain why we are requesting it and how we intent to use it. We will only collect your sensitive personal information with your explicit consent.
Some examples of when we may request sensitive personal information include:
To comply with our equal opportunities monitoring obligations
c) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf;
shall consent on their behalf to the transfer of their personal data abroad or to any person you have applied to work for and
shall consent on their behalf to the processing of their sensitive personal data.
d) Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes:
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, and compliance
How we use your personal information
We collect information about our users for the following purposes:
Candidates:
To enable HR personnel to contact you to progress your application, arrange interviews and inform you of the outcome
To make an informed recruitment decision and to assess your suitability for open positions in which you may be interested
Clients:
To enable HR personnel to contact you to arrange interviews with candidates and notify you of any candidates that may be suitable for a position with you
To enable us to match you with suitable candidates and arrange interviews and trials
To monitor a candidate that has been placed with the client
For feedback on Glow Childcare's service provided
For a reference for a candidate that has been placed with the client
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
Candidates:
We will share your personal information with the client of a position that you have applied for, been accepted for or are working for. We will share your referee’s details with any client that you have applied to work for or are working for so that they can carry out their necessary checks directly.
Clients:
We will share your personal information with a candidate who you have requested an interview with, interviewed, trialled or employed. Information about the position only will be shared with any potential candidate that applies for the role
We will not share you personal information with any other 3rd parties.
Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
Personal details
Payment details
This is to enable us to do the following:
To authorise your purchases of a product or service via our website
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
Candidates:
Personal data will be kept for 10 years as the average candidate requires help on multiple job searches during this time.
Clients:
Personal data will be kept for 10 years as the average client requires a new candidate to be sourced every 2-3 years when their requirements change, until their children reach an age where they no longer require care
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
· consent
· contract
· vital interests
· legitimate interests
The legitimate interests relied upon are as follows:
Candidates:
To progress your application, arrange interviews and inform you of the outcome at all stages
To carry out a fair recruitment process
To make an informed decision to match you with appropriate vacancies which may be of interest to you
To ensure that we contact you only in relation to positions which may be of interest to you
To maintain employment records
Clients:
To arrange interviews with candidates who may be suitable for a position with you
To suitably match candidates to a position with you
To follow up on the placement process
The basis on which we process your sensitive information (i.e. special category as in the GDPR) is:
To comply with our equal opportunities monitoring obligations and for reasons of substantial public interest
Keeping your information secure
We use technological and organisation measures to keep your information secure. These measures may include the following examples:
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way.
Access to your personal information is limited to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below:
Email: info@glowchildcare.co.uk
Telephone: 07930162589
Transfers of your information out of the EEA
Candidates: If you have expressed interest in a position outside of the EEA then we will transfer your personal data out of the EEA.
Clients: Should a candidate you have expressed interest in reside outside of the EEA then we will transfer your personal data out of the EEA.
Children and the validity of consent
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
email, call or write to us
let us have enough information to identify you
let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to the privacy policy
This privacy policy was last updated on 14/10/2021.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
Contacting us
If you have any questions about this policy or the information we hold about you, you may contact us by:
Email: info@glowchildcare.co.uk
Telephone: 07563886256
Calls will be answered at the following times:
Monday - Friday 09.00-18.00
We may record calls for quality and training purposes.